Terms & Conditions

1 Acceptance of Terms

By accessing or using Ticketo — including the Discord bot, web dashboard, and any associated services — you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately discontinue use of the service.

These terms apply to all users, including server administrators, staff members, and end users who interact with the bot.

2 Use License

Ticketo grants you a non-exclusive, non-transferable, revocable license to use the ticket management system for your Discord server. Under this license, you agree to:

• Use the service only for lawful and legitimate support management purposes
• Not modify, adapt, translate, reverse engineer, or decompile the software
• Not attempt to sell, sublicense, or redistribute access to the service
• Not use the service in a way that violates Discord's Terms of Service
• Not use the service for any illegal, abusive, or harmful purposes

3 User Responsibilities

As a user of Ticketo, you take full responsibility for how the service is used in your server. You are responsible for:

• Keeping your management token confidential and secure at all times
• Not sharing your token with unauthorized or untrusted individuals
• Reporting any suspected unauthorized access, security breaches, or misuse immediately
• Backing up important ticket data, transcripts, and configurations regularly
• Ensuring your server members comply with these terms when using the bot
• Complying with Discord's Terms of Service and Community Guidelines

4 Data & Privacy

Ticketo stores limited data necessary to provide the ticket management service. The data stored includes:

• Discord server (guild) IDs and associated configuration
• Ticket panel configurations and settings
• Ticket metadata (channel names, status, timestamps, assigned staff)
• Blacklisted user IDs and role IDs
• Management tokens (stored as hashes, not in plaintext)

Ticketo does not store message content, personal information beyond Discord IDs, or payment data. All stored data is used exclusively to operate the service. Data is not sold or shared with third parties without your consent, except as required by applicable law.

5 Limitation of Liability

Ticketo is provided on a best-effort basis. To the maximum extent permitted by applicable law, we shall not be liable for:

• Any loss, corruption, or unavailability of ticket data
• Service interruptions, outages, or downtime
• Indirect, incidental, special, or consequential damages arising from use
• Unauthorized access to your account or data resulting from your actions
• Actions taken by Discord that affect the functionality of the bot
• Any damages arising from misuse or misconfiguration of the service

6 Disclaimer

Ticketo is provided "as-is" and "as-available" without warranties of any kind, either express or implied, including but not limited to:

• Uninterrupted, error-free, or secure operation of the service
• Accuracy, completeness, or reliability of ticket data and logs
• Compatibility with current or future versions of Discord
• Fitness for a particular purpose or merchantability

7 Acceptable Use Policy

You agree not to use Ticketo, directly or indirectly, for any of the following:

• Harassment, bullying, intimidation, or abusive behavior toward any user
• Sending spam, unsolicited messages, or automated abuse
• Sharing illegal, harmful, obscene, or otherwise objectionable content
• Violating the intellectual property rights of any party
• Attempting to circumvent security controls or authentication systems
• Accessing accounts, data, or systems you are not authorized to use
• Interfering with or disrupting the service or connected infrastructure

Violations of this policy may result in immediate termination of your access to the service.

8 Modifications to Service

We reserve the right to modify, update, suspend, or discontinue Ticketo — or any part of it — at any time, with or without notice. Feature availability may change between versions.

We may also update these Terms & Conditions at any time. Continued use of the service after changes are published constitutes your acceptance of the updated terms.

9 Termination

We reserve the right to suspend or permanently terminate your access to Ticketo if you:

• Violate any provision of these Terms & Conditions
• Engage in illegal activity using the service
• Abuse, exploit, or attempt to damage the service or its infrastructure
• Harm other users of the service

Upon termination, your configuration data may be deleted. We are not liable for any loss of data resulting from account termination.

10 Governing Law

These Terms & Conditions shall be interpreted and enforced in accordance with applicable laws. Any disputes arising out of or related to your use of Ticketo will be resolved through appropriate legal or informal channels as agreed upon by the parties.

11 Third-Party Services

Ticketo integrates with and depends on third-party services including Discord and MongoDB. Your use of Ticketo is subject to the terms of these platforms:

• Discord Terms of Service and Community Guidelines
• MongoDB's Terms of Service (for database hosting)

Ticketo is not affiliated with, endorsed by, or sponsored by Discord Inc. We are not responsible for changes to Discord's platform, API, or policies that may affect the service.

12 Contact

For questions, concerns, or reports regarding these Terms & Conditions, please reach out through the official Ticketo support channels or contact your server administrator.

If you believe you have found a security vulnerability or breach, please report it responsibly by contacting the development team directly before any public disclosure.